COVID-19 Shipping and Fulfillment Impact

Warp 9 Racing Address: 2343 S Decker Lake Blvd, Salt Lake City, UT, 84119

Phone: Monday-Friday 8:30-4:30MST (801) 699-7979

Become a Warp 9 Dealer

Please complete the following form to apply to be a dealer.

Warp_9_Dealer_Application – Domestic
(USA)

Warp_9_Dealer_Application – International
(Not in the USA)

Dealer orders can be Emailed to:

sales@warp9racing.com
sales2@warp9racing.com 

Sales & Marketing

Phone: Monday-Friday 8:30-4:30 MST (801) 699-7979

Email:
sales@warp9racing.com
sales2@warp9racing.com

Accounting

Phone: Monday-Friday 8:30-4:30 MST (801) 699-7979

Email: office@warp9racing.com

Return Policy

At Warp 9, we want to ensure that your experience with our products is nothing short of exceptional. If for any reason you need to return a product, please review our return policy to ensure a smooth and efficient process.

1. **Restocking Fees:**

              – A restocking fee of 15% applies to all custom wheel returns.

             – For all other parts, a restocking fee of 10% is applicable.

2. **Time Limit for Returns:**

             – All returns must be initiated within a 60-day period from the date of purchase.

3. **Direct Orders from Warp 9:**

              – Please note that this return policy only applies to products ordered directly from Warp 9. If you purchased our products through one of our authorized dealers, please contact the dealer for their return policy.

4. **Product Condition and Packaging:**

              – The product must be in new, unused condition. It should not show any signs of wear, damage, or use that would affect its resale value.

              – The product must be returned in its original packaging. Please ensure that all included accessories, documentation, and parts are also included.

5. **Custom Wheel Orders:**

              – Any changes or modifications requested for custom wheel orders after 24 hours from the time of purchase may incur an additional fee.

**How to Initiate a Return:**

To initiate a return, please follow these steps:

1. Click HERE to access our return/repair form.

2. After receiving approval for your return, you will be provided with instructions for returning the product. Please follow these instructions carefully to ensure a smooth return process.

**Return Shipping Costs:**

• The customer is responsible for all shipping costs associated with the return. We recommend using a shipping method that provides tracking and insurance to ensure the safe return of the product.

**Refund Process:**

         – Once we receive and inspect the returned product to ensure it meets the conditions outlined in this policy, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your account.

Warp 9 reserves the right to deny any return that does not meet the conditions specified in this policy. If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our customer support team.

We appreciate your business and are here to assist you with any questions or concerns you may have regarding our products and services. Thank you for choosing Warp 9!

We stand by the durability of our wheels, and we offer a comprehensive solution for actual damage (not cosmetic changes). If you encounter any issues with your wheels, here’s how our policy works:

• Before you ship your wheels to us for repairs, please give them a good clean. Clean wheels help us work faster and do a better job fixing them up. Please note that a cleaning fee may be charged for exceptionally dirty wheels.
• Return and Replacement: If your wheels suffer actual failure, simply return them to us along with $60. We will replace any broken components, including Spokes, Hubs, and Rotors.
• Bent Rims: In the case of bent rims, we offer a repair service. For MX wheels, there’s a charge of $100 per wheel, and for Supermoto wheels, it’s $125 per wheel. We will expertly repair the rims and return them to you.

Tires: If wheels come to us with tires on them, there is a charge of $25 to remove them and $25 to put them back on.

This policy operates similar to a warranty with a modest deductible. Your wheels are safeguarded against substantial damage, and our commitment is to restore them to their optimal condition.

Please note that we reserve the right to modify this policy without prior notice. Our aim is to continue providing exceptional service and support to our valued customers.

Additional services:

• If you buy parts separately from us and you’d like us to build the wheel for you, this costs $60 per wheel.

*Please note that all shipping costs for all repairs/additional services are the responsibility of the customer.

Click HERE to access our return/repair form.

International Orders

For all international shipments, the customer is responsible for all duties and taxes.